At rp99, we believe online gaming should be a source of enjoyable entertainment, not a burden. We provide a range of tools and resources to help you stay in full control at all times.
Online gaming is a legitimate and enjoyable form of entertainment when approached the right way. However, we at rp99 understand that some users may face challenges managing their gaming habits. That is why we do not simply provide a quality gaming platform — we also invest seriously in a comprehensive responsible gaming programme.
Our goal is simple: to ensure every rp99 member enjoys a safe, balanced gaming experience that does not affect their personal life, finances, or social relationships. We believe good entertainment is entertainment that leaves no negative impact.
As a trusted platform in Malaysia, rp99 takes a proactive — not merely reactive — approach to addressing problem gambling. This means we monitor gaming patterns, provide easily accessible control tools, and ensure support is always available whenever you need it.
We provide six self-control tools that you can activate at any time directly from your account settings — no waiting or dealing with staff required.
Set a maximum deposit limit for a daily, weekly, or monthly period. Once the limit is reached, additional deposits will not be processed until the period resets. This limit takes effect immediately upon being set.
Takes Effect ImmediatelySet a time limit for your gaming sessions. Once the time limit is reached, the system will notify you and your session will end automatically. You may reset this limit after a minimum 24-hour rest period.
Active Time ControlProtect your budget by setting a maximum loss limit for each period. Once this limit is reached, you will not be able to continue playing until a new period begins. This is the most effective way to manage your spending.
Budget ProtectionNeed a short break? Activate a cool-off period of 24 hours, 72 hours, or 7 days. During this period, your account will be blocked from any gaming activity, but you can still withdraw any existing funds.
24h – 7 Day BreakIf you feel that gaming is starting to affect your life, the self-exclusion option allows you to block your account for 6 months, 1 year, or permanently. Requests are processed immediately and cannot be reversed during the chosen period.
Long-Term ProtectionDisable all promotional notifications, bonus offers, and marketing emails at any time. If you are in the process of cutting back on gaming, turning off promotions is a smart step and we fully respect your choice.
Your Choice, Your ControlProblem gaming rarely happens overnight. It typically develops gradually, and many people do not realise they have fallen into unhealthy patterns. Recognising the early signs is the most important first step.
If you or someone you care about is showing any of the signs below, we encourage you to take proactive steps by contacting the rp99 support team or seeking professional help.
Remember: Acknowledging a problem is a sign of strength, not weakness. rp99 is always here to support you without any judgment.
Using money set aside for daily necessities such as rent, food, or bills for gambling.
Continuing to play in an attempt to recover lost money, often resulting in even greater losses.
Lying to family members or friends about the time and money spent on gambling.
Feeling anxious, irritable, or distressed when unable to play or when attempting to stop.
Frequently neglecting work, family, or social responsibilities just to gain more playing time.
Borrowing from family, friends, or using credit cards solely for the purpose of gambling.
Staying up at night to play, neglecting adequate sleep, and beginning to experience physical health problems.
Has tried to cut down or stop playing but was unsuccessful despite genuine intent.
These self-assessment questions are designed to help you evaluate whether your gaming habits are still within a healthy range.
Reflect honestly on each question below. If your answer is "yes" to three or more questions, we encourage you to speak with our support team or seek professional help.
Have you ever played with money that should have been used for important needs such as rent, bills, or food?
Do you often feel the urge to keep playing after a win, or continue playing to chase back your losses?
Have you ever lied to someone close to you about how much you gamble or how much money you have spent?
Is online gaming causing problems in your personal relationships, work performance, or daily responsibilities?
Have you ever felt anxious, irritable, or uncomfortable when trying to cut down or stop gambling?
Do you use gaming as a way to escape from problems, feelings of depression, or life stress?
Before starting any gaming session, set a spending limit you are comfortable with — and stick to it. Think of it as an entertainment cost, just like buying a movie ticket or dining out. The money you bring to play must be disposable income, not funds set aside for necessities.
It's easy to lose track of time while playing. Use rp99's session time limit tool or set reminders on your phone. Take at least a 15-minute break every hour to reassess your mental and physical state before continuing.
Avoid playing when you are stressed, angry, sad, or under the influence of alcohol. Unstable emotional states can impair your judgment and lead to irrational wagering. Only play when you are calm and clear-headed.
Every online game uses a Random Number Generator (RNG) that ensures all outcomes are completely random and fair. No strategy or pattern can guarantee wins. Approach gaming as entertainment, not a primary source of income.
Keep online gaming as just a small part of your balanced life. Spend time with family and friends, and pursue other hobbies you enjoy. Balance is the key to a healthy and fulfilling life.
Don't wait until things get worse before seeking help. If you start to feel uncomfortable with your gaming habits, contact the rp99 support team or activate a self-control tool now. Early action is the best action.
Rp99 provides all the tools you need to play responsibly. However, self-awareness and personal discipline remain the most important factors in ensuring a positive gaming experience that does not negatively impact your life.
"Play for fun. Stop when it stops being fun."
Rp99 only allows individuals aged 18 and above to register and play. Our KYC identity verification process ensures this protection is strictly enforced without exception.
If you are a parent or guardian, we encourage you to use parental control software on home devices to prevent children from accessing online gaming platforms.
Rp99 provides a range of support channels to assist you at every stage — whether you simply have a question, need additional controls, or require professional help.
Reach our trained rp99 support team via live chat on the platform at any time, day or night. We are here to listen and help you.
Send enquiries related to responsible gaming to our support email address. All enquiries are responded to within 24 working hours, in strict confidence.
The Social Welfare Department of Malaysia provides free and confidential counselling for family issues, stress, and addiction. Contact 15999 to get professional help.
The Malaysia Ministry of Health and Government Hospitals provide behavioural addiction counselling services, including gambling. Consult your family doctor for an appropriate referral.
Rp99 is always improving our responsible gaming programme. We welcome feedback, suggestions, and reports from members on how we can do better in protecting our member community. Together, we can create a safer online gaming environment for everyone.
Rp99 is a gaming platform that places member safety and well-being as its top priority. Join our community today and enjoy a responsible, safe, and enjoyable gaming experience.