Note: This Privacy Policy applies to all users of the rp99.vin platform. By using our platform, you agree to the data collection and usage practices described in this document.
1 Introduction
Rp99 values the privacy of every individual who interacts with our platform. As a trusted platform in Malaysia, we understand that your trust is our most valuable asset. This Privacy Policy is designed to give you a clear and honest overview of how we handle your personal information from the moment you register until you stop using our services.
This document is written in plain language rather than complex legal terms, because we believe every member has the right to know exactly what happens to their data. If at any point you have questions this document does not answer, our team is ready to assist via live chat on the platform.
2 Data We Collect
Rp99 collects your personal data through several key channels — during registration, during platform usage, and through your interactions with our support services. Below is a breakdown of the data categories we collect:
| Data Category | Data Examples | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Registration form, KYC verification |
| Contact Information | Email address, phone number | Account Registration |
| Financial Information | Bank account number, bank name, transaction records | Deposit & withdrawal process |
| Usage Data | Game records, betting history, login activity | Platform system automatically |
| Technical Data | IP address, device type, web browser, operating system | Cookies and tracking technologies |
| Communications | Support chat records, emails to us | Interactions with the support team |
rp99 only collects data that is strictly necessary to provide a safe and quality service. We do not collect sensitive information such as biometric data unless required by law.
3 How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. We do not use your data for any purpose unrelated to delivering the rp99 platform services. The following are the primary purposes for which your data is used:
- Account Management: Creating, verifying, and securely managing your member account.
- Transaction Processing: Processing deposits, withdrawals, and all financial transactions you make.
- Identity Verification (KYC): Ensuring you meet age eligibility requirements and preventing identity fraud.
- Platform Security: Detecting and preventing fraudulent activity, hacking, and system abuse.
- Customer Support: Responding to enquiries, resolving complaints, and providing technical support.
- Service Communications: Sending important notifications related to your account, security, and platform updates.
- Legal Compliance: Meeting reporting obligations to relevant authorities, including AML requirements.
- Platform Improvement: Analysing usage patterns to improve overall service quality.
If you provided consent during registration, we may also use your email address to send promotional information and special offers. You may withdraw this consent at any time through your account settings.
4 Data Sharing with Third Parties
Rp99 does not sell or disclose your personal data to third parties for their own commercial purposes. However, in the course of operating the platform, we may share certain data with carefully selected service partners, solely to enable them to provide the services you use:
- Payment Providers: Financial institutions and payment service providers that process your transactions, bound by strict confidentiality agreements.
- Game Providers: Third-party game software providers that supply game content on our platform, for technical operational purposes only.
- Identity Verification Providers: Trusted KYC services for verifying member identities to meet compliance requirements.
- Relevant Authorities: Where required by law, court order, or a valid criminal investigation, we will disclose the necessary data to the relevant authorities.
All third parties we work with are bound by data protection agreements that require them to handle your information with the same level of security and confidentiality as our own standards. We conduct regular reviews of all third-party partners to ensure ongoing compliance.
5 Cookies & Tracking Technologies
The rp99 platform uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how members use our platform. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as session authentication, secure login, and page navigation. Cannot be disabled.
- Performance Cookies: Collecting information on how pages are used to help us improve overall platform performance.
- Preference Cookies: Saving your preferences such as language and display settings so you do not have to reset them each time.
- Analytics Cookies: Helping us understand aggregated and anonymised usage patterns for platform improvement purposes.
You can control and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some sections of the rp99 platform.
6 Data Security
We continuously invest in the latest security infrastructure to keep your data safe at all times. Key security measures we implement include:
- 256-bit SSL/TLS encryption for all data communications between clients and servers.
- Passwords are stored using strong one-way hashing algorithms — we never store passwords in plain text.
- Intrusion detection systems (IDS) and firewalls monitored 24 hours a day, 7 days a week.
- Two-factor authentication (2FA) for account login to add an extra layer of security.
- Regular security audits and penetration testing conducted by independent third parties.
- Ongoing security awareness training for all staff with access to data systems.
While no system can guarantee absolute security, rp99 takes all reasonable and practical steps to protect your data from unauthorised access, modification, or disclosure.
7 Your Rights Regarding Personal Data
As a rp99 member, you have the following rights regarding your personal data. All requests will be processed within 30 business days:
Right of Access
Requesting a copy of all personal data we hold about you.
Right to Rectification
Correcting any inaccurate or incomplete personal data.
Right to Erasure
Requesting the deletion of your personal data in certain situations permitted by law.
Right to Restriction
Requesting that we restrict the processing of your data under certain circumstances.
Right to Portability
Receiving your data in a structured, machine-readable format.
Right to Object
Objecting to the processing of your data for specific purposes such as direct marketing.
To exercise any of the rights above, please contact our support team via live chat within the platform. We may need to verify your identity before processing any request to protect the security of your account.
8 Data Retention
Rp99 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Generally:
- Active Account Data: Retained for the duration your account is active and for a reasonable period following account closure.
- Financial Transaction Records: Retained for a minimum of 7 years in compliance with applicable financial and AML legal requirements.
- Communication Logs: Support chat records and emails are retained for 3 years for reference and dispute resolution purposes.
- Technical Log Data: System logs and technical analytics data are retained for 12 months before being automatically deleted.
When data is no longer needed, we ensure it is securely deleted or anonymised using industry-standard methods so that it cannot be recovered or re-identified.
9 Links to Third-Party Sites
The rp99 platform may contain links or integrations with third-party services such as payment providers and game providers. This Privacy Policy applies only to information collected directly by rp99.
When you leave the rp99 platform and access third-party sites or services, their privacy practices may differ from ours. We encourage you to read the privacy policy of each third-party service you use. rp99 is not responsible for the privacy practices or content of such third-party sites.
10 Changes to the Privacy Policy
Rp99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons. Each new version will be published on this page with a clear update date.
For significant changes that materially affect how we handle your personal data, we will provide clearer notice via in-platform notifications or email to the address registered on your account. Continued use of the platform after changes take effect constitutes acceptance of the updated Privacy Policy.
We encourage you to revisit this page periodically so you are always informed about how we protect your information. The most recent update date is always displayed at the top of this page.
11 Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. Our Data Protection Officer team is ready to assist you.
You can reach us through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the rp99 platform.
- Email: [email protected] — for specific enquiries related to privacy and data protection.
- General Support: [email protected] — for general enquiries related to your account and services.
All privacy-related complaints will be investigated thoroughly and you will receive a response within 14 business days of receipt. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority.
rp99 is committed to resolving all privacy-related concerns in a fair, transparent, and timely manner. Your trust is our top priority.